Session Code: BRE0867

Presenter(s): Barj

Company(s): Virgin Trains

Abstract:

Join this session for a look at how Virgin Trains used the data captured within the Customer Service Management (CSM) module to build an effective workflow app for fraud detection on the Now Platform. This app has helped to prevent fraudulent delays to compensation claims for improved customer service. Come hear how Virgin Trains is building a better experience for their customers and their business.