Session Code: LAB1408

Presenter(s): Joe, Matt

Company(s): ServiceNow, ServiceNow

Abstract:

Stop repeat incidents by eliminating them at the source with ServiceNow Problem Management. Join us and get hands-on to upgrade to the new and improved Madrid best practices for problem management.

We're incorporating best practices for problem management to help create a structured flow for diagnosing and resolving issues, quickly generate known error articles (knowledge) to help with incident deflection, and communicate workarounds and fixes to keep incident teams informed. You'll come away with deep understanding of Problem Management and how your teams can leverage the next level of ServiceNow's Problem Management solution.