When working in Agile, visibility into blocked stories is critical for sprint tracking and quick resolution. By default, stories marked as Blocked in ServiceNow do not automatically reflect on the Visual Task Board (VTB).

In this article, I’ll Walk you through how I created a Flow Designer automation that auto-labels stories with a Blocked label when they are marked as blocked and removes the label when they are unblocked.

This automation ensures that the VTB always reflects the status of work items—making it easier for Scrum Masters, Product Owners, and team members to track bottlenecks at a glance.