Session Code: BRE1132

Presenter(s): Megan, Emily

Company(s): Stanford University, Stanford University

Abstract:

User Experience: the final frontier. These are the voyages of the Stanford Services and Support Portal. Its continuing mission: to explore new service domains. To seek out new audiences and new user experiences. To boldly go where no higher education portal has gone before. This is the story of how Stanford University’s Service Design team optimized the user experience of their campus-wide ServiceNow implementation by championing a user-centered design approach.