SLA's in ServiceNow (Complete Learning Demonstration)
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Aug 19, 2019
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In the below youtube video link below topic of SLA's has been covered:
1. What is SLA ?2. SLA definition form field understanding.3. How to Configure SLA in ServiceNow?4. Difference between “Response” and “Resolution” SLA’s. (Brief Intro)5. Different “Stages” of SLA’s.6. Use of “Schedule” field in SLA. (Brief Intro)7. What is “Retroactive start” in SLA’s? (Interview Question)
8. Difference between actual and business elapse time.
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https://www.servicenow.com/community/itsm-articles/sla-s-in-servicenow-complete-learning-demonstration/ta-p/2311350