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Integrating AI into Customer Care Operations

New article articles in ServiceNow Community · Aug 25, 2025 · article

Discover how an Agentic AI solution integrates seamlessly with ServiceNow to deliver an intelligent, always-on voice agent that transforms customer service operations. By automating case intake, routing, and follow-ups through natural voice conversations, organizations can dramatically reduce response times and increase customer satisfaction—all while lightening the load on support teams.

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https://www.servicenow.com/community/airline-industry/integrating-ai-into-customer-care-operations/ba-p/3354866