Releases: Zurich || Knowledge & Troubleshooting Resources

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Table of Contents
What are releases in ServiceNow? Zurich's release at a glance Article & Blog Posts Videos & Podcasts Troubleshooting

My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.

For this reason, I have decided to handle such topics in individual community articles like this one instead.

What are releases in ServiceNow?

Versions of ServiceNow stretch back over two decades, when the company (which had recently changed its name from Glidesoft) rolled out a version labeled ‘Summer 2007’. What followed was a periodic release schedule, which saw the release of up to three different versions of ServiceNow each year. At this point, between 2007 and 2011, ServiceNow releases had not yet adopted a city-based naming scheme and were instead named after the seasons (later months) in which they were released. After October 2011, the naming convention of ServiceNow versions changed to follow a different pattern. The new approach sees each edition receive its designation based on a city and following alphabetical order. The first world city to be honored was Aspen in 2012 with Berlin following.

Zurich's release at a glance

The ServiceNow Zurich Release represents a significant evolution in the platform, delivering advanced innovations in AI-driven workflow intelligence, structured governance, and developer enablement. Key highlights include AI-powered enhancements like expanded Now Assist features with multilingual support, skill-based routing, and contextual recommendations; a new workflow data fabric for seamless integration with enterprise data sources such as Snowflake and BigQuery; and ReleaseOps - offering automated pipelines, compliance policy enforcement, and real-time dashboards to standardize and de-risk deployments. Developers benefit from powerful new tools such as isolated sandboxes, subflow generation from images, performance analyzers, and improved low-code capabilities, enabling faster and safer application creation. The Zurich Release further empowers organizations by blending intelligent automation with robust governance and industry-specific modules, positioning ServiceNow as a cornerstone for operational resilience, productivity, and future-proof digital transformation initiatives.

Press Release

Launch Blog

Upgrade Kit

We created this upgrade kit to make it easy for you to learn about the exciting new features in the current release. Here’s what’s included:

A ready-to-use presentation that will give you and your team an overview of the latest innovations
A playlist of links and demos to help you get up to speed fast
A complete list of resources to ensure a seamless upgrade experience

Release Notes

Entry point to the official release notes documentation

Articles & Blog Posts

What's new in the Zurich Release for

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2025-08-06 by Martin Rudack

Datatype ACLs

With datatype ACLs, you can control access to data based on the field type, regardless of which table the field belongs to.

2025-08-06 by Martin Rudack

Scripting Governance Tool

With the Scripting Governance Tool, introduced in the Zurich release, ServiceNow now provides an easy, centralized way to govern and manage permissions for all script-like fields in one place.

2025-08-08 by Mark Roethof

Zurich's Queuing of Instance Scans

With the Zurich release it's finally possible to queue new scans for execution if another scan is already ongoing.

2025-08-10 by Martin Rudack

Audit Management Console

Let’s talk about auditing in ServiceNow, one of those features everyone ignores until something’s on fire. The conversation usually starts at one of two extremes: either you’ve turned on auditing everywhere and your audit tables use most of your disk space, or you’ve barely audited anything, and an auditor asks for the change history of a column that surprisingly isn’t tracked. Neither is fun.

2025-08-11 by Mark Roethof

Zurich's Field Regex Mapping Tables (field validation for Configurable Workspaces)

2025-08-13 by Martin Rudack

Machine Identity Access Controls

Knowing exactly which integration user can use which API and access which data is… not trivial. It takes strong governance and a bit of discipline. Data security has always mattered, but in the age of AI where we build platforms that have access to any data of your organization a single misconfiguration can turn into significant damage.

Videos & Podcasts

2025-08-03 by Learn N Grow Together

38th Release – 38 Features in 38 Minutes!! Let's Explore Zurich Together

Join us for a rapid-fire breakdown of what’s in, what’s out, and what you need to know.

2025-08-09 by (Unofficial) Live Coding Happy Hour

Hunting down Zurich's undocumented

This weeks show Rafael Cardoso and Mark Roethof will be on air. Goal for this live stream is to explore the Zurich EA release, and go hunting for the undocumented!

2025-08-11 by ServiceNow Dev Program

TechNow EP100 | Zero In on Zurich

Join us - the ServiceNow Developer Advocates - as we present the 100th episode of TechNow! In this webinar, we debut the hottest new features for admins and developers on the AI-powered platform.