Making AI Experiments Work
workflow.servicenow.com
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Aug 21, 2025
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article
When it comes to implementing AI solutions, efficiency is often synonymous with value. But safety and regulatory compliance are just as valuable.
Any culture of experimentation must be grounded in strong governance. Not all use cases are legally or ethically appropriate, and they may not align with organizational objectives. That’s why it’s essential to maintain a centralized repository of AI use cases and ensure they’re reviewed and approved by an independent internal team. This oversight helps ensure alignment with the company’s AI policies and mitigates potential risks.
The most advanced organizations understand that innovation thrives in an environment where employees are not just permitted to try new things, but encouraged to do so—even if, and especially if, they don’t always succeed. The path to AI maturity is paved in trial and error, informed risk-taking, and continuous learning from both successes and missteps.
Fostering an experimentation culture means giving teams the psychological safety to explore bold ideas and the support to treat setbacks as valuable data, not dead ends. That’s how Pacesetters stay ahead: by moving forward with purpose, learning at every step, and embracing experimentation as a competitive advantage in the age of AI.
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