Saviynt integration with Servicenow using REST API.

User case: Request services (application access, roles) using Servicenow and automate service/request fulfillment using Saviynt (Identity and Access management system).

Solution:

1. Create appropriate request catalog items in ServiceNow to capture user inputs.

2. Create staging table to store request and user information.

3. Make a REST API call from staging table to Saviynt to generate access token.

4. Make second REST API call from staging table to create request in Saviynt system or combine step 3 and 4.

5. Make third API call using scheduled job at regular interval to check saviynt ticket status (includes step 1 in logic).

6. Update RITM/ticket in Serivcenow with respective status updates and work notes.

7. Update workflow to proceed with next activity and close the request.