Knowledge OOTB - Documentation gap - Ownership groups and User criteria in knowledge articles.

Use case: Control access to knowledge articles using user criteria as per Servicenow documents/release notes.

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/product/knowledge\_management/reference/r\_MigratingKnowledgeAccess.html

Understanding user criteria and ACLs in knowledge v3

https://hi.service-now.com/kb\_view.do?sysparm\_article=KB0550924

Issue: ownership group overwrites the access controls set using user criteria on knowledge base/article.

No documentation on servicenow site describing this behaviour. Servicenow documentation mentions "Ownership group users who are either members or manager of groups assinged to an article will have access to contribute to articles even if they don't have contribute access to knowledge base."

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/task/t\_SelectUCArticle.html

Servicenow product team confirmed the functionality of ownership group being priortized than the user criteria is the expected behaviour. Ownership group feature created for managing the article only so the group membres will get by default access or not.

So, if a user is not part of the ownership group and passes the user criteria, will still not be able to access the knowledge article.