For every ServiceNow release, I like to explore the city the release is named after, learn a little, and then draw some parallels to our ServiceNow Process Mining solution.

Zurich presented a number of interesting opportunities, but I landed on this.

This Swiss are known for their master watchmakers who sweat the smallest details to make timepieces that run flawlessly, organizations can use process mining to take apart and fine-tune their workflows with the same precision.

The city also has a number of hidden tunnels which are a great reminder that beneath the surface of our operations there are often unseen twists, detours, and inefficiencies. On the ServiceNow AI Platform, process mining is your watchmaker’s loupe (this is that funky magnifying glass watchmakers wear on their head) — it helps to improve our visibility into how work actually flows, uncovers those hidden gaps, and points to opportunities to simplify and speed things up. The payoff is tangible: less wasted time, smoother operations, and a measurable lift in productivity.

In the Zurich release we’ve introduced a number of enhancements that make it easier than ever to see those hidden paths, measure their impact, and fine-tune your processes so they run as precisely as a Swiss timepiece.

Let’s run through the enhancements.