Introducing CONCORN Snow Adapter 1.0 full integration between SAP Solution Manager 7.2 and ServiceNow.

Change Request Management

Integration with Urgent Change, Normal Change, Admin Change and General Change. Also includes Preliminary Import Integration.

Create incident in SAP Solution Manager and automatically push it ServiceNow. Close the incident in ServiceNow and it will automatically close in SAP Solution Manager.

Application Operations

Application Operations Alerting integrated with ServiceNow. Alertin will have Bi-Directional integration and actions.

WHY ?

• Common problems that show up when running complex organizations with multiple platforms and software solutions:
• NO Single source of truth for Change Management, Incidents, Alerting, Application Operation …
• SAP Oriented support teams use SolMan due to the technical integration (SAP Backbone integration, Root Cause Analysis, Alert Management integration).
• And more…

How

• An SAP Add-On (no additional code needed) that encapsulates the whole solution built in SAP namespace “/SNOW/”.
• Completely remove the “need” of having a Middleware.
• Follow all Development & Security best practices on both platforms.
• Advanced Admin Cockpit for reprocessing updates between both systems in case of system failure E.g. (Firewall rules not properly adapted, Connectivity issues, Systems down-time, etc)

Solution

Change Request Management ( ChaRM )

HYBRID

The Administrative part of the Change, is controlled by ServiceNow and the operative part of the process is controlled by SAP ChaRM. Is an integration of booth tools workflows.

IT Service Management – ( Service Desk)

NATIVE

Every time that you create an incident from SAP (SAPGui or FIORI), the system creates the incident directly in ServiceNow.

HYBRID

All the incidents are replicated in both tools, and any activity (add new attachments, add new text, changes responsible, etc) are replicated in the opposite system.

IT Service Management – ( Service Desk)

NATIVE

With the integration of Alert Inbox directly with ServiceNow, you can create incidents directly on ServiceNow from the Alerts.

BADI INTEGRATION (AUTO)
You can use the BADI of Alert Inbox to create ServiceNow Incidents

Infos:

www.concorn.com | snow@concorn.com

Labels: