Will Demonstrate What is problem Management, What are the Goals of Problem Management, What can be the problem sources and problem ticket Qualification policy, Problem Management Workflow, Example scenarios from which the problem ticket can be created in the system, Different types of roles and responsibilities in Problem Management Process, Will also discuss about step by step Problem Management Process Transitions.

Please open below link for demonstration of above topics:

https://youtu.be/gLR8Twqsgfg

Labels:

• Best Practices
• Problem Management
• Service Desk