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Manage Walkup Queues from mobile

New article articles in ServiceNow Community · Aug 18, 2025 · article

This applet provides you the capability to manage walkup location queues from now/Agent mobile.

Walkup Managers/ Walkup Admins can update their walkup queues easily from mobile.

Currently they can do following:

1. Disable Queue

2. Update Away Message

3. Update Closed Message

4. Update greetings

5. Update Check-in Message

This Applet can be easily added to mobile UI section to see the functionality on now/Agent mobile.

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https://www.servicenow.com/community/csm-articles/manage-walkup-queues-from-mobile/ta-p/3354372