In this 20 minutes tutorial, ServiceNow specialists present a step-by-step guide to get you and your team confident and ready for implementation. They share some recommended practices and provide resources to make sure you are all set up as you approach the crucial implementation phase.

In a following tutorial we will address the various steps of implementation (to stay tuned, please Subscribe to the Forum).

PS The slides will be available in downloadable PDF format for your convenience.

Guest speakers

| | Shauna Gillens, Security Senior Consultant, GRC Practice ServiceNow | | | Donna Johnson, Advisory Solution Architect, GRC PracticeServiceNow​ |
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Video content:

1:35 Introductions

3:56 Stages of GRC maturity

6:54 Overview of the 5 steps for pre-implementation

8:16 Step 1: Identify teams and business outcomes

9:25 Step 2: Identify use cases, processes, workflows,

11:00 Step 3: Document current state

11:56 Step 4: Select your Partner or Professional Services

12:30 Step 5: Train the teams

13:14 Conclusion

Make sure you also view the 6-min sequel: How to implementation Policy & Compliance and Risk Management.

Download the slides in PDF format below.