• Represents consumable IT service offerings, generally by the end user community
• Shows only those items that are available for consumption “right now”
• Organized in a manner that supports searching, browsing and ordering
• Built around the use cases of request and fulfillment

IT Service Portfolio

• Represents all IT services that now or historically have consumed IT budget
• Includes services that are under consideration or development
• Organized in a manner that encapsulates ownership, accountability and expenditure
• Built around the use cases of service life-cycle, executive communication and portfolio optimization

I hope this new understanding helps you get more out of your ServiceNow investment!

Labels:

• Service Catalog
• Service Portfolio Management