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ServiceNow Service Portal feedback similar to HI portal.

Import · Nov 21, 2019 · article

General Use case: How to add portal feedback similar to HI portal.

My use case: How to add portal feedback button similar to HI portal and link it to the survey.

I have found many posts on how should I add portal feedback similar to HI portal. Thanks to "stefanpetrovic" for this post on how to add feedback button anywhere on the service portal.

https://community.servicenow.com/community?id=community\_user\_profile&user=e0d11eeddb981fc09c9ffb651f961973

There is also a free app and code available on the store which provides this functionality.

Automize Service Portal Feedback. Thanks to respective team for their work and sharing the app.

https://store.servicenow.com/sn_appstore_store.do#!/store/application/b1b464e20fb00300c1098b9ae1050e...

HI Portal example:

imageMy portal:

image

onclick it will open the respective survey and create the survey instance.

connection to take survey and survey sys_id.

example: ?id=take_survey&type_id=sys_id

imageHTML:

CSS

.frame-right { position: fixed; margin: 0px; padding: 8px 0px 9px 0px; width: 60px; z-index: 100; right: 0px; font-size: 20px; text-align: center; font-weight: thin; border-bottom-left-radius: 0px; border-bottom-right-radius: 0px; top: calc(100%/2); -webkit-transform: rotate(0deg); -moz-transform: rotate(0deg); -ms-transform: rotate(0deg); -o-transform: rotate(0deg); filter: progid:DXImageTransform.Microsoft.BasicImage(rotation=3);

}

View original source

https://www.servicenow.com/community/itsm-articles/servicenow-service-portal-feedback-similar-to-hi-portal/ta-p/2299180