17 minutes to clarify and disambiguate once and for all the concepts and terminology around Controls, Attestations and Tests.

These are so important to make the best of ServiceNow's GRC solution.This video tutorial is essential before GRC Fundamentals training, after training, before implementation and even if you feel that you mastered it all already.

Guest speakers:

Scott Ferguson, Director, Outbound Product Management, Risk, ServiceNow.

Jan Spurlin: Senior Implementation Trainer, TACO, ServiceNow.

Video contents:

00:01 Introductions

00:42 Why do we need to talk about Controls: Attestations, Indicators, Tests.

02:03 Refreshers: Maturity journey, The get-started tutorials series

02:39 The five-step life-cycle of a Control: Owners, Attestations, Indicators, Tests.

05:02 How it works in ServiceNow: Attestations (Draft, Attest, Review, Monitor. Retire)

06:31 Indicators (Monitor)

08:38 Test

10:30 Common mistakes: just don't do this!

14:16 Please do this right now

16:42 Conclusions

Download the PDF version of the slides: