In this new installment of our "New Customer" tutorials series, Mike Yancheson, Director of Global Security & Risk Alliances at ServiceNow guides us through the steps and approach to take in order to select the right partner for your implementation.

You will remember from the first episode that our specialists strongly advise to work with a certified partner (or ServiceNow Professional Services) to make sure that you get high value from the applications quickly and cost-effectively.

Watching this tutorial you will then know how to select the right partner for your journey.

As always, do not hesitate to ask questions here, ServiceNow and other customers with partners will provide answers.

Happy viewing.

Speaker:

| | | Mike Yancheson, Director Global Security and Risk Alliances, ServiceNow |
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Video contents:

00:01 Introductions

1:05 Refreshers

1:38 Why you need a partner

3:58 Guiding principles

5:20 The key steps to selection

5:32 Define your strategy

7:07 Search for candidates

9:18 Evaluate the candidates

9:39 How ServiceNow classifies partners

11:00 Pitfalls to avoid

14:49 What do I do now?

15:27 Conclusion

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Download the slides from the attachment below.