Free ServiceNow Training - Practice Assignment #1
hello friends welcome back to my youtube channel the secret service not learning so the today's video is off practice assignments so this practice assignment is basically of service not development actually I receive lots of emails and comments from our basic or service non learning community community means the subscribers those who already subscribed my channel right so they give comments on particular videos even though they have emailed me that they need some back to assignments so that they can pressure up their skills so what I did so I have posted some of the practice assignments on my basic Oh service on learning website where you can directly never get over there and you can find out those requirements over there so so now let's navigate to basically serve a small learning website so friends this is basically self is now learning dot in website where I am posting the topics whatever the development videos I have posted so I am posting a political part of that so that in case if somebody want to read the content then he can navigate to this website and he can also navigate the content as well okay so here we have a practical assignment section where we have a segment one assignment to okay so here I have posted like two assignments till now and I will be posting more assignments in this particular section so here I am talking about assignment one so this is basically a practical assignments for those who are learning ServiceNow and one to two hands-on on ServiceNow platform okay so here I have posted seven requirements for incident management application so whatever development you are going to do or you are going to do hands-on you will be doing on instant management because it is basically a very basic application is an application form service now okay so here we have seven requirements so what I am going to do here is that I will tell you practically that where you have to implement the requirements so that we have a better understanding as well so what happened that some time will people read the content so they will not analyze that where we they have to put the values or where they have to do our development right so we have like seven requirements over here okay this is basically a level one requirement this is very basic requirements for doing hands-on okay but these requirements will help you to clear the concepts regarding client scripts regarding business rules okay regarding SL is regarding emails okay so these four forms concept will get clearer when we implement these salmon requirements in your application okay so first let's move to service no application so friends this is ServiceNow instance so what I am going to do I am navigating to incident create new form okay so this is a form okay so what you have to do you have to implement all those seven requirements in this form so I will tell you where you have to develop those functionalities okay as you all know redevelopment is basically developing of functionalities that like implementing some new fields okay changing some values Annette so here what we have to do you have to create or modify some existing functionalities so as far as the first requirement when a user selects the pending from state fill drop-down then one new field drop-down service status will be displayed below state fluid which contains values such as awaiting moderation customer action need import hardware requested okay so what I want to say is that when user see a we have not substitute as okay so the former is my user slack pending okay so then what happened a new field will get introduced over here below stateful that is substantive which will contain the values in a drop-down that is awaiting moderation customer action I mean who and hardware requested okay the second requirement is caller reference field should be auto populated with the lottery user name so here we have a colorful right so when we click on this create new link then what happens this form executed in front of us or dissipated in front of us but the caller field is still bland so what I want to say is that we have to implement a requirement that when user click on create new so whosoever the laundry user is or his name should be populated over here automatically okay so the third requirement is that there should be but named as assigned me at the top this button should only display to users those who belongs to selected assignment groups mentioned below a Sandman group filled in an incident record okay so what happened there should be a button named assign me should be displayed at the top of this particular panel where we have submit close child incident and resolve okay but the potential only was able to use her yes a I have selected some assignment group over here let's say I have Selective Service Desk okay so if the person blocks to a Sandman group okay now doing user belong to a Sandman group then only the button will be displayed to him not in my point or not the point is that if let's say I am an X Y Z user and I belongs to service desk okay and if I log in to this particular incident form then only this particular button displayed to me okay if I does not belong to this service not Despero then that button will not display to me okay so you can implement it button from UI action ok so if I as we know that your action is basically used to add buttons links context menus right so you can implement our UI action over here and you have to implement that requirement now let's move to the fourth requirement the fourth requirement is this is related to the above requirement so when user click on assign me button then his name will get auto populated in the below assigned to reference field ok so as I said that you are a Xyz user who belongs to assignment group ok and the button will start displaying that assigned me ok so once you click on that button then your name will get Auto populate over here ok now let's move to this requirement add one field to form field name is email this finish will display the email of selected user if you have changed the requester that email values will also get changed this field should be read-only ok so here you have to create one new field that is email here I have already this will email for a time of perspective right so you have to also create a same field email over here the field should be read-only but see here it is not read-only you have to create a film which is read-only and it will display the value as the corner let's say if I slept at the collar s system and Mistretta and so what who say whosoever is the manager of system administrator will get the spirit over here okay let's move on to the requirement that email notifications will be triggered to assignment group a sandy and request server incident ticket assign if is the sentiment group and say was some with the incident record and this is the email body okay so a user fill the information filled assignment group assigned to and submit this particular incident record that email notification should show trigger to the sandmen below a Sammy and requester okay so the under requirement is also of the mail notification which is Amin notification will be triggered to requester where incident record has been created for him okay this incident occurred has been created and click on submit button okay then one notification should revert to a requester okay this must be having this email body we are the email body says there's an incident ticket number has been created will notify you once that ticket get resolved or any action is required from door and please make a note that incident ticket number requester names will contain the original value okay instead number which is created over here and the name of the requester should be fresh from here okay so you have to make sure the email will contain original values of engine number and a requester name same here okay so these are basically seven basic requirements we should have to implement in service not development instance will pressure up your skills as well as help you to understand ServiceNow topics okay so you can navigate to this particular application the application busy for service for learning dot in here you will find that practice assignments I will post I will be posting more assignments over here okay so here can apparently we have two assignments I have provided a demo of assemble one later on I will also provide a demo of assignment to assignment one is basically of incident management development assignment two is basically your Service Catalog development okay so if you want to do hands-on on incident management you can use this assignment if you want to do hands-on on service catalog you can you assignment two other than this you have lots of topics available over here you can navigate to those topics and see in case if some information is useful for you okay friends so friend this is all for this video I hope the spectator assignments will help you to clear your ServiceNow concepts because like some of the friends those who are do self is not trainings as well they want some stuff where they can do hands-on they need some requirements which they can implement in a ServiceNow instance right so I believe this particular practical assignment section will help them okay so if you are new to my channel you can also subscribe my channel for more videos and for upcoming videos I learned Thank You friends have a nice day bye bye
https://www.youtube.com/watch?v=qfpdciNknFg