How to configure SLA definition using variables?
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Dec 19, 2019
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article
How to configure SLA definition using variables?
| Image | Description |
|---|---|
| 01. >> Service Level Management > SLA Definitions | |
| 02. New | |
| 03. Name | |
| 04. Type | |
| 05. Table | |
| 06. Workflow | |
| 07. Duration Ex: Days, hours, minutes, seconds | |
| 08. Well, Go to "Start Condition" tab | |
| 09. Show Related Fields | |
| 10. Request Item | |
| 11. Variables | |
| 12. Select your Maintain Item | |
| 13. Select Your Variable | |
| 14. Type/Select the value. |
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