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How to configure SLA definition using variables?

Import · Dec 19, 2019 · article

How to configure SLA definition using variables?

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Image Description
image 01. >> Service Level Management > SLA Definitions
image 02. New
image 03. Name
image 04. Type
image 05. Table
image 06. Workflow
image 07. Duration Ex: Days, hours, minutes, seconds
image 08. Well, Go to "Start Condition" tab
image 09. Show Related Fields
image 10. Request Item
image 11. Variables
image 12. Select your Maintain Item
image 13. Select Your Variable
image 14. Type/Select the value.

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https://www.servicenow.com/community/itsm-articles/how-to-configure-sla-definition-using-variables/ta-p/2312180