The first step is to set up a 'Processor' record to handle the export. & UI action to call the processor.

There are 2 ways to set up the processor & Ui action.

1. You can try importing the attached update set file through retrieved update sets into your instance to export catalog item from one instance to other.

After that you will find in UI Actions : Export Catalog Item

and Processor in left Navigation -> ExportCatalogItem .

OR

2. Create a Processor & UI action manually.

Here's how you would set up a processor for the catalog item export.

Type "processor" in the left navigator and select system definition >> processor

Name: ExportCatalogItemType: ScriptPath: export_catalog_item

Script:

(function process(g_request, g_response, g_processor) {
    var sysid = g_request.getParameter('sysparm_sys_id');
    gs.log('** Exporting Catalog Item ' + sysid);

    //Name all the related lists
    var exporter = new ExportWithRelatedLists('sc_cat_item', sysid);
    exporter.addRelatedList('item_option_new', 'cat_item');
    exporter.addRelatedList('catalog_script_client', 'cat_item');
    exporter.addRelatedList('catalog_ui_policy', 'catalog_item');
    exporter.addRelatedList('sc_cat_item_category', 'sc_cat_item');
    exporter.addRelatedList('sc_cat_item_catalog', 'sc_cat_item');
    exporter.addRelatedList('sc_cat_item_user_criteria_mtom', 'sc_cat_item');
    exporter.addRelatedList('sc_cat_item_user_criteria_no_mtom', 'sc_cat_item');
    exporter.addRelatedList('sc_cat_item_group_mtom', 'sc_cat_item');
    exporter.addRelatedList('sc_cat_item_group_no_mtom', 'sc_cat_item');
    exporter.addRelatedList('sc_cat_item_company_mtom', 'sc_cat_item');
    exporter.addRelatedList('sc_cat_item_company_no_mtom', 'sc_cat_item');
    exporter.addRelatedList('sc_cat_item_dept_mtom', 'sc_cat_item');
    exporter.addRelatedList('sc_cat_item_dept_no_mtom', 'sc_cat_item');
    exporter.addRelatedList('sc_cat_item_location_mtom', 'sc_cat_item');
    exporter.addRelatedList('sc_cat_item_location_no_mtom', 'sc_cat_item');
    exporter.addRelatedList('sc_cat_item_user_mtom', 'sc_cat_item');
    exporter.addRelatedList('sc_cat_item_user_no_mtom', 'sc_cat_item');
    exporter.addRelatedList('sc_cat_item_app_group', 'sc_cat_item');
    exporter.addRelatedList('sc_cat_item_app_user', 'sc_cat_item');
    exporter.addRelatedList('sc_cat_item_guide_items', 'guide');
    exporter.addRelatedList('pc_vendor_cat_item', 'product_catalog_item');

    var catalogID = '';
    var categoryID = '';
    var vsrelID = '';
    var vsID = '';
    var vID = '';
    var qcID = '';
    var uipID = '';
    var actID = '';
    var csID = '';

    //Query for Catalogs
    var catalog = new GlideRecord('sc_cat_item_catalog');
    catalog.addQuery('sc_cat_item', sysid);
    catalog.query();
    while(catalog.next()){
        //Get Catalog IDs
        catalogID = catalogID + ',' + catalog.sc_catalog.sys_id.toString();
    }

    //Query for Categories
    var category = new GlideRecord('sc_cat_item_category');
    category.addQuery('sc_cat_item', sysid);
    category.query();
    while(category.next()){
        //Get Category IDs
        categoryID = categoryID + ',' + category.sc_category.sys_id.toString();
    }

    //Query for variables to get question choices
    var item = new GlideRecord('item_option_new');
    item.addQuery('cat_item', sysid);
    item.query();
    while(item.next()){
        //Query for question choices
        var qc = new GlideRecord('question_choice');
        qc.addQuery('question', item.sys_id.toString());
        qc.query();
        while(qc.next()){
            //Add the variable question sys_id to the variable question string
            qcID = qcID + ',' + qc.sys_id.toString();
        }
    }

    //Query for ui catalog ui policies to get policy actions
    var catpol = new GlideRecord('catalog_ui_policy');
    catpol.addQuery('catalog_item', sysid);
    catpol.query();
    while(catpol.next()){
        //Query for ui policy actions
        var uipact = new GlideRecord('catalog_ui_policy_action');
        uipact.addQuery('ui_policy', catpol.sys_id.toString());
        uipact.query();
        while(uipact.next()){
            //Add the ui policy action sys_id to the ui policy action string
            actID = actID + ',' + uipact.sys_id.toString();
        }
    }

    //Query for variable set relationships
    var vsrel = new GlideRecord('io_set_item');
    vsrel.addQuery('sc_cat_item', sysid);
    vsrel.query();
    while(vsrel.next()){
        //Add the item set relationship sys_id to the item set string
        vsrelID = vsrelID + ',' + vsrel.sys_id.toString();
        //Get the variable set
        var vs = vsrel.variable_set.getRefRecord();
        if(vs){
            //Add the variable set sys_id to the variable set string
            vsID = vsID + ',' + vs.sys_id.toString();
            //Query for variables in the set
            var v = new GlideRecord('item_option_new');
            v.addQuery('variable_set', vs.sys_id);
            v.query();
            while(v.next()){
                //Add the variable sys_id to the variable string
                vID = vID + ',' + v.sys_id.toString();
                //Query for variable question choices
                var vqc = new GlideRecord('question_choice');
                vqc.addQuery('question', v.sys_id.toString());
                vqc.query();
                while(vqc.next()){
                    //Add the variable question sys_id to the variable question string
                    qcID = qcID + ',' + vqc.sys_id.toString();
                }
            }

            //Query for ui policies in the set
            var uip = new GlideRecord('catalog_ui_policy');
            uip.addQuery('variable_set', vs.sys_id.toString());
            uip.query();
            while(uip.next()){
                //Add the ui policy sys_id to the ui policy string
                uipID = uipID + ',' + uip.sys_id.toString();
                //Query for ui policy actions
                var uipa = new GlideRecord('catalog_ui_policy_action');
                uipa.addQuery('ui_policy', uip.sys_id.toString());
                uipa.query();
                while(uipa.next()){
                    //Add the ui policy action sys_id to the ui policy action string
                    actID = actID + ',' + uipa.sys_id.toString();
                }
            }

            //Query for client scripts in the set
            var cs = new GlideRecord('catalog_script_client');
            cs.addQuery('variable_set', vs.sys_id.toString());
            cs.query();
            while(cs.next()){
                //Add the client script sys_id to the client script string
                csID = csID + ',' + cs.sys_id.toString();
            }
        }
    }

    exporter.addQuerySet('sc_catalog', 'sys_idIN' + catalogID);
    exporter.addQuerySet('sc_category', 'sys_idIN' + categoryID);
    exporter.addQuerySet('io_set_item', 'sys_idIN' + vsrelID);
    exporter.addQuerySet('item_option_new_set', 'sys_idIN' + vsID);
    exporter.addQuerySet('item_option_new', 'sys_idIN' + vID);
    exporter.addQuerySet('question_choice', 'sys_idIN' + qcID);
    exporter.addQuerySet('catalog_ui_policy', 'sys_idIN' + uipID);
    exporter.addQuerySet('catalog_ui_policy_action', 'sys_idIN' + actID);
    exporter.addQuerySet('catalog_script_client', 'sys_idIN' + csID);
    exporter.exportRecords(g_response);
})(g_request, g_response, g_processor);

Once done create a 'Export Catalog Item' UI ActionName: Export Catalog ItemTable: Catalog Item (sc_cat_item)Order: 200Form link: TrueShow insert: FalseShow update: TrueClient TrueHint: Export catalog item definition to .xml fileOnclick callExportCatalogItem();Condition: gs.hasRole('admin')

Script:

function callExportCatalogItem() {
   var url = new GlideURL('export_catalog_item.do');
   url.addParam('sysparm_sys_id', gel("sys_uniqueValue").value);
   var frame = top.gsft_main;
   if (!frame){
      frame = top;
   }

   frame.location = url.getURL(); 
}

Once you’re done with this, you should have an ‘Export Catalog Item’ UI action context menu item on your ‘Catalog Item’ forms that you can use to transport catalog items, record producers, and order guides in the event that they don’t get captured in an update set.

Reference from KB Article : Number: KB0756660 .

Mark Correct if this Helpful.

Regards,

RDK.

Labels:

• Cost Management (ITSM)
• Enterprise Asset Management
• Service Catalog