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NJP

Multinational Retailer

Import · Jan 21, 2020 · article

servicenow service portal

With over a million employees worldwide, this multinational retailer wanted to deliver an intuitive and scalable employee experience with personalized content based on the users’ location, language, and business area across 6 departments.

PROJECT GOALS

Service Portal Service Now Self Service System EmployeeMake it Maintainable

Based on development best practices, reduce or eliminate custom code to allow for future upgrades

Service Portal Service Now Self Service System EmployeeMake it Personal

Personalize the data by correctly applying user criteria based on location, language, and business unit

Service Portal Service Now Self Service System EmployeeDefine Standards

Create well defined UI styling and standards that the client could use for internal updates

Service Portal Service Now Self Service System EmployeeImprove Navigation

Redefine the catalog taxonomy and implement more user-friendly language throughout the portal

servicenow service portal

servicenow service portal

servicenow service portal

Learn more about the details of this project by reviewing the full case study featured on the NewRocket website:

servicenow service portal

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https://serviceportal.io/featured-portal-retailer/