Now Create offers step-by-step delivery guidance based on real-world experiences and proven leading practices gained from thousands of successful implementations.

Take advantage of these documents, created by our subject matter experts, to assist with your next implementation.

• Process Workshop Presentation - A Template for process workshops to determine implementation requirements.
  • Scheduling and Dispatch - Process Workshop Presentation
  • Work Order Management - Process Workshop Presentation
  • Inventory Management - Process Workshop Presentation
• Process Guide - ServiceNow's detailed point-of-view on process formation for specific products
  • Scheduling and Dispatch - Process Guide
  • Work Order Management - Process Guide
  • Contractor Management - Process Guide
  • Inventory Management - Process Guide
• Starter Stories - A collection of common examples to assist in capturing requirements for ServiceNow products
  • Scheduling and Dispatch - Starter Stories
  • Work Order Management - Starter Stories
  • Inventory Management - Starter Stories and Story Tests
  • Contractor Management - Starter Stories and Story Tests
• Implementation Guides - Provides implementation steps to achieve a prescribed set of product outcomes
  • Now Assist for FSM - Implementation Guide
• Insights - A general collection of leading practice guidance for a given product or feature
  • Field Service Management - Data Model