Displaying Announcements in the Now Mobile App: Custom Component Guide
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Aug 11, 2025
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As of today, the Now Mobile/Agent Mobile apps do not offer a default component to display platform announcements. To address this gap, I’ve developed a custom solution that enables announcements to be surfaced directly in the mobile experience. This article outlines the structure and XML configuration needed to deploy it.
🔧 What’s Included in the XML
The XML file contains all the necessary components to enable announcements on the Now Mobile homepage. Once loaded and committed to your instance, the following elements will be available:
1. Launcher Section: Announcements
2. Destination Screen: Announcements
3. Screen Segment: Announcements
4. Data Item: Announcement Filter
This data item queries the native announcement table and filters records based on the following logic:
active = truedate_from ≤ todaydate_to ≥ today
This ensures only relevant and timely announcements are shown.
5. Card Component: Announcement
A custom card is used to render each announcement. It displays the title and summary fields from the announcement table, providing users with a concise overview of each item.
🚀 How to Deploy
- Import the XML into your instance.
- Load and commit the configuration.
- Test the launcher and screen to ensure announcements are displaying as expected.
💡 Final Thoughts
This solution provides a lightweight and effective way to bring platform announcements into the mobile experience. It’s fully customizable and can be extended to include additional fields, actions, or styling as needed.
https://www.servicenow.com/community/mobile-apps-platform-articles/displaying-announcements-in-the-now-mobile-app-custom-component/ta-p/3348972