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State Pattern in Service Portal Widgets: Lessons from the C3 Photo Intake Process

New article articles in ServiceNow Community · Aug 11, 2025 · article

From camera access to AI processing, the C3 photo intake process had to juggle shifting requirements, complex validations, and asynchronous workflows—all under a rapid development timeline. Our solution? A tailored take on the State Pattern that kept each step’s logic self-contained, treated errors as first-class citizens, and made it easy to adapt to constant changes. In this article, we reveal how this approach turned a challenging multi-step workflow into a maintainable, flexible system—ideal for developers building complex, user-driven experiences.

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https://www.servicenow.com/community/developer-advocate-blog/state-pattern-in-service-portal-widgets-lessons-from-the-c3/ba-p/3342955