Where to Start with Service Mapping in the CSDM: Focus on the Challenge, Not the Checklist
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Aug 11, 2025
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So, you're not sure where to start your service mapping journey, don't worry, you're not alone. Where to start is a question I am often asked and one I enjoy tackling. So read on to get an insight into how my brain approaches the wonderful question of: "Where do I start?"
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https://www.servicenow.com/community/itom-blog/where-to-start-with-service-mapping-in-the-csdm-focus-on-the/ba-p/3348115