so Pat employee experience you and I have been chatting about this you know for a while but what's new from your perspective well Chris last year if you recall we pulsed a lot of our peers so heads of talent CIOs people in the operational and ER people business and we got their perspective about the employee experience and this year we decided to go after the employee point of view isn't that an odd thing to go after I actually asked the people right yeah see how they're experiencing work and technology in service of their needs and that was an interesting survey yeah and some of the results that caught my eye in those a lot but a few of them not surprisingly they said work-life doesn't resemble their home life in terms of ease of just getting things done but the one thing that stuck out of that they didn't believe that a lot of other employers cared about making it their experience at work better but the the biggest one for me and I'd love your point of view on it is the excitement that a person has when they accept that job offer ready to join the company there's a 20 percentage point difference something like eighty-five percent to 65 percent from the point where they signed the offer - a few months into the job and that excitement you know translates into engagement lack of productivity why do you think we're seeing such a big dip well I think employees in their day-to-day life we have consumer like technology on our smart phones on our iPads in our cars mm-hmm how we navigate how we communicate and I'm low on gas find a gas station is so smooth and then when we come into the workplace and we have this huge optimism and belief that the company is going to help us navigate this transition like a GPS and that doesn't exactly happen is what we're hearing and so employees come in there you have high anxiety based on a new job and what we serve them is complexity what we serve them is antiquated process disconnected systems knowledge that is old and misleading perhaps and so their energy and their joy goes from here to here and it takes a few months to figure out how to navigate an organization how do I get my tools my productivity up and once they do they kind of get out of that trough of ambiguity and frustration but if we can work together make that a shorter experience to productivity and joy and a less of a dip a shower process we would win and the employees would have it an amazing experience yeah I mean they would win we would win and it feels like companies should be investing in that more and more and being intentional about you know shortening that productivity dip as much as possible ideally eliminating it that would be awesome [Music]