How to Create field service work groups?
Import
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Feb 13, 2020
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article
How to Create field service work groups?
| 01. Navigate to >> System Security > Groups | |
|---|---|
| 02. Click New. | |
| 03. Fill in the fields on the form, as appropriate. See for an explanation of each field in docs. | |
| 04. Click the lock ( |
|
| 05.Click the reference lookup ( |
|
| 06. Select what you need wm_dispatch wm_qualification wm_vendor wm_work | |
| 07. Add the [application]_admin or [application]_staff role to the Roles related list. | |
| 08. Add users to the Group Members related list. | |
| 09. set the location(s) for Group Group in FSM Example | |
| 10. Click Save. | |
| FOR USERs | |
| A. >> Territories > Users, | |
| B. select user | |
| C. Locations covered | |
| D. Edit | |
| E. Select location, move items. | |
| F. Save | |
| G. Results |
obs: It's needed latitude and Longitude from cmn_location, see more define location.
"The latitude and longitude fields are populated by a business rule (get_lat_long) which queries the Google Map service."
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https://www.servicenow.com/community/itsm-articles/how-to-create-field-service-work-groups/ta-p/2311595
