hello ice a warm welcome to this series called service portal basics if you have ever stuck on the question on how to learn service portal or you had started learning but might have lost the path in between and it all seems like a dead end then this series is for you and if you're watching this video on YouTube so just subscribe to the channel for more systematic and in-depth knowledge sessions my name is Dhruv Gupta and I am currently working as a ServiceNow consultant in one of the biggest IT firms I have total experience of 3.5 years of helping clients in removing the bottleneck of IT problems using the capabilities of ServiceNow and the power of automation so this is my LinkedIn profile in case you want to connect with me just ping me up I'll be there to help you and guide you I'll also drop off and drop this link in the description section of this video okay so what are we going to learn in this series this series would be all about four videos so we'll start with hi hello to the service portal in this will try to understand the reason behind the popularity of service portal we will create a service portal from scratch we'll do some hands-on by creating pages or incorporating existing pages then in the next video we'll touch base visits since it's a fundamental course we'll not deep dive in widget programming but it's going to be a very interesting session and we'll do deep dive in the next series called all about widgets so once this series is done we'll record second series that will totally focus on the widget programming in the third video we'll try to develop and understanding what exactly are sir sources will create one of them we'll see how header menus work and we'll end that video with setting up announcements in service law in the last session we'll understand page routing redirection configuration and some extra discussions on concepts like creating dashboard pages portal reporting and guided tools so the sources I used for this course include official service throne documentation 'z portal training materials code creative dot io a website by Trevis and some lectures by nathan so if you are ready for a rollercoaster ride just tighten up your seatbelt guys and enjoy the ride