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Hi there,

Ever stumbled over the Catalog Task utility within Workflows, which only contains one condition: Always? Out-of-the-box, after performing the Catalog Task activity (directly or after the "Wait for completion") the single Always condition will be triggered. So no matter what the actual result of the Catalog Task activity is, there's just one condition...

How can we change this behavior when working with Workflows? Or even better, how can we change this behavior by default?

Out-of-the-box

To visualize what we are talking about when discussing the Catalog Task activity which contains only one condition:

Conditions

So can we add conditions? Like "Complete" and "Incomplete"? To be short: Yes, that's possible. One side note: checking on the actual result, can only be done when using "Wait for completion".

You can edit conditions through double-clicking on an existing condition. Adding a condition can be done through right-clicking on the activity, and adding a new condition.

Complete Condition

activity.result == 3

Incomplete Condition

activity.result == 4 || activity.result == 7

Permanent adjustment

In the step above, we changed the Conditions on a specific "Catalog Task" activity within one Workflow. Though, could we change this for all future use of the "Catalog Task" activities?

The Conditions which are applied upon drag & drop of a new "Catalog Task" activity onto your Workflow Canvas, are actually stored within the "Condition defaults" table [wf_condition_default].

When searching for the "Catalog Task" Activity definition, actually no results will be found! The reason is simple: there are no conditions set up, therefore automatically Always will be populated as a condition.

So let's set up our own conditions!

Complete

Incomplete

UI Policy

Like already mentioned, these conditions can only be applied when using the Catalog Task utility with "Wait for completion" checked. This checkbox is already checked by default out-of-the-box. To make sure this checkbox won't be manually changed, we'll set up a UI Policy and UI Policy Action to hide the "Wait for completion" field.

Result

When re-running a Workflow with the new Catalog Task activity with Complete and Incomplete conditions, the condition will match the actual results (State) of the Catalog Task. Complete when the state is Closed Complete (3), Incomplete when the state is Closed Incomplete (4) or Closed Closed Skipped (7).

The Catalog Task activity now looks by default like:

Share

An Update Set with these Condition adjustments can be downloaded from Share:

- Workflow Catalog Task conditions

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And that's it actually. Hope you like it. If any questions or remarks, let me know!

Kind regards,

Mark Roethof

ServiceNow Technical Consultant @ Quint Technology

1x ServiceNow Developer MVP

1x ServiceNow Community MVP

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