Check out the attachment here which is meant to guide ServiceNow mobile app creators on using best practice mobile design and product principles to create consumer grade mobile experiences.

This document is organized into sections focusing on different aspects of mobile app configuration. It is not meant to be read cover-to-cover, but looked at individual sections for tips, recommendations, and best practices. As you configure and finalize your apps, refer back to the sections of this document to align with how our designers and product managers optimize the ServiceNow platform for the Now Mobile, Agent, and Onboarding apps.