- After: A plain English summary stating, [ Invalid Authorization Error for Endpoint Request; There is an error while processing the request for the endpoint /sessions/count. The error message indicates that the method failed with a 400 code and the error response is 'Invalid Authorization'. This suggests that the authorization provided in the request is not valid or recognized]

Proactive Problem Resolution Across ServiceNow Applications

The ability to pull logs and simplify them with GenAI does more than just resolve current issues—it lets you get ahead of future ones. By monitoring these logs, you can proactively identify issues across any application running in your ServiceNow instance. Whether it’s HR, IT, or customer service applications, this process allows you to pinpoint the root cause of issues before they lead to outages or reduced performance.Think of it as having a magnifying glass on all the critical parts of your system, always on the lookout for potential trouble spots. And because the process is so streamlined, this isn’t just for developers anymore—operators and support staff can also use it to catch issues early.

Drinking Our Own Champagne

What makes this especially powerful is that we're using this very technology on ourselves—monitoring and maintaining our own systems with the same tools we provide to customers. It’s a true case of "drinking our own champagne." By using GenAI to monitor our internal systems, we’ve gained valuable insights and proactive control over our ServiceNow applications, ensuring smooth operations and reducing downtime across the board.

Below is an example of a Platform Analytics job error

The Value of Simplification and Proactivity

By integrating GenAI with ServiceNow logs, we’ve created a flow that not only simplifies the interpretation of complex logs but also empowers us to be truly proactive. No more waiting for problems to arise—now, we can prevent them from happening in the first place. And this approach isn’t limited to technical experts. Thanks to GenAI’s simplicity, even those without deep technical knowledge can easily understand and resolve issues.So, the next time you’re faced with a tricky log, remember: with the right tools in place, it’s just a click away from being simplified and resolved, turning potential challenges into opportunities for improvement.