Hi everyone,

Just a quick note to make sure you saw, ServiceNow released a COVID-19 Customer Care Program and four new apps in an effort to help you manage complex emergency response workflows through the COVID-19 crisis.

• Emergency Response Operations – Optimize staff and resources to support emergency response for public agencies and other organizations.
• Emergency Outreach – Distribute information and confirm employee safety and location through email or a mobile app.
• Emergency Self Report – Enable employees to report illnesses and readiness to return, and initiate workflows to help managers respond.
• Emergency Exposure management – Identify and manage exposure risk when an employee is diagnosed with an illness.

These applications are available at https://www.servicenow.com/solutions/crisis-management.html and are free of charge through September 30, 2020.

Hope they can be of help.

My best, Karen LazarenkoTraining and Certification

ServiceNow