Much like maintaining a vehicle, regular maintenance is essential for keeping your ServiceNow instance running smoothly. This involves proactive tasks like:

• Regular updates and upgrades: Ensuring you have the latest features and security patches.
• Performance tuning: Optimising your instance for speed and efficiency.
• Data management: Keeping your data organised and clean.

While ServiceNow monitors the hardware, it's crucial to maintain your environment to prevent performance issues, upgrade difficulties, and deployment problems.

Attached is the ServiceNow Instance Maintenance presentation from our November SNUGs. Note that the provided information is a general guide, and you might already have your own manual or automated processes in place.