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Understanding Agentic AI with Rita Castillo - ServiceNow Insights Podcast

ServiceNow Podcasts · Aug 05, 2025 · audio

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from deterministic workflows to agentic systems, which can independently manage tasks while upholding ethical and security standards. We uncover the capabilities of Now Assist, the orchestrator, and specialized AI agents that unite to deliver tailored, effective, and reliable solutions. Rita also delves into the future potential of AI to unleash human creativity and propel business metamorphosis. Check out this episode for a profound dialogue on the transformative influence of AI in our professional and personal spheres.

Guest - Rita Castillo, VP, Design – AI Platform Experiences

Host - Bobby Brill

00:00 Introduction and Guest Welcome

03:15 Introduction to Agentic AI

05:11 Examples and Applications of Agentic AI

08:12 Autonomy in AI Systems

11:12 Deterministic Workflows and AI Learning

13:16 AI Agents and Orchestrators

17:56 Future of Agentic AI and Ethical Considerations

23:56 Large Scale Applications and Business Transformation

26:37 Conclusion and Final Thoughts

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