Dear SNUG Members,

At ServiceNow, our mission is to make the world of work, work better for people. As you probably imagine, the way people work has changed significantly over the past several days and weeks as organizations have adjusted to a new workplace reality in response to the COVID-19 virus.

For our customers, for our community, and for ServiceNow itself, business goes on—albeit in a different way*.* And we’re here to help.

I have two announcements, one regarding some new apps from ServiceNow to help organizations better coordinate people and logistics during emergencies, and the other is an update on Knowledge 2020.

Apps to aid COVID-19 response efforts

Recently, The State of Washington’s Department of Health developed an Emergency Response Operations app on the Now platform. The app is designed to help organizations better coordinate people and logistics during emergencies, with real-time visibility into response activities.

Because we believe this app can help other government agencies and organizations in their COVID-19 response efforts, we’re making the Emergency Response Operations app available at no charge to all ServiceNow customers.

We are also releasing three other apps that we developed specifically to help companies with their response to COVID-19 in areas such as managing quarantines and emergency procedures related to potential exposures and/or positive test results. These apps will also be available at no charge until September 30th, 2020.

No-charge Apps:

• Emergency Response Operations, initially created by the Washington State Department of Health, is a ServiceNow workflow that supports emergency response and preparedness at the state and local government level, as well as enterprises. It helps optimize resources and staff in critical locations.
• Three no-charge community apps: Emergency Outreach, Emergency Self Report and Emergency Exposure Management. These apps are designed to help companies and employees stay connected, up to date, and effective during this time of crisis management. The apps are available now and will remain free through September 30, 2020 after which users will need to purchase a license for our app engine.

You can learn more about these apps at www.servicenow.com/crisisresponse.

How you can help

We have built a COVID-19 Resources forum as a place to collaborate, share suggestions for new apps and innovation, and discuss how you’re using the Now Platform to help your company deal with this crisis.

We’ve also launched an App Suggestion Portal where you can suggest improvements to our existing apps, submit suggestions for new apps, or vote on suggestions from others. Partners and Developers who create new apps can submit them for review in the Store to be added to the COVID-19 Apps section.

I would deeply appreciate anything SNUG Members can do to share feedback and input using the links above The more feedback we have the better!

Knowledge 2020:

The ServieNow leadership team has made the decision to take Knowledge 2020 to a digital experience. This decision wasn’t made lightly and comes after weeks of closely monitoring the evolving COVID-19 pandemic, but ultimately, the health and safety of our Knowledge 2020 attendees, employees, partners, and community comes first. We have sent out communications already to people who have registered, but in case you did not get it I wanted to keep you in the loop.

Important links:

Knowledge – FAQs - Available on the K20 website https://knowledge.servicenow.com/faq.html.

Who can I call for assistance with registration or any additional questions?If you need any assistance with your Knowledge registration, please contact the applicable Knowledge support team listed below:

Knowledge 2020 Main Contact Information Domestic: +1 866.855.3789 International: +1 650.416.8382

Email: knowledge@servicenow.com