Dear Community!

We have an ongoing internal issue related to KMF integration with Developer instances which is impacting the MFA validation and setup for TOTP and Email Factors among other modules.

As a workaround, you can get the MFA reset (or logout and relogin, community link given below), and set any of the factors which isn't dependent on the KMF and continue to use it untill this issue gets resolved.

List of FIDO factors -

1: Biometric authentication like Apple TouchID, Windows ID, Mobile fingerprints etc.

2: Mobile Passkey. This can be created from both android and iPhones (few Android devices may not recognise the passkey QR code, so you may need to setup scan QR code from the Google Lens camera in that case).

3: Hardware Security Keys (like YubiKey).

The first one is a platform specific factor, so you have to login into the dev instance from the same platform in order to login using MFA, but the other two (2nd and 3rd) are the platform agnostic and can be validated irrespective of the device you are logging in from given that it has the capability to read/validate these factors.

Link of the recent case -

https://www.servicenow.com/community/developer-forum/pdi-mfa-issue/m-p/3341748/highlight/true#M1219862

Cheers!