My Journey in Customer Service Management
I am starting this article to identify and collate the list of features / capabilities to explore in CSM module.
My goal is to have a good understanding and experience. Also share my experience and challenges.
When opportunity arises, take CSM Implementation Specialist exam and clear it.
ServiceNow Docs
Let's Explore
Integrate Customer Service Management with other applications
Mobile experience for Customer Service Management
Additional Customer Service Management features
How do I administer ?
Extension points in Customer Service Management
Limit knowledge base access to internal users
Time to Use the features !!
Scripting Deep Dive
Components installed with additional plugins
Service catalog integration with the Customer and Consumer Service Portals
Community articles
Intelligent CSM Digital GuideBook
Using the JavaScript Executor to test client scripts
ServiceNow CSM Integration with Salesforce - Reference Implementation Guide
https://www.servicenow.com/community/csm-articles/my-journey-in-customer-service-management/ta-p/2296888