• Frequently Asked Questions (FAQ) topic to address questions that employees may ask about the crisis.
• A topic for Zoom users to troubleshoot and resolve common issues encountered when hosting a meeting using Zoom.
• A topic for Cisco Webex users to troubleshoot and resolve common issues encountered using Cisco Webex.
• A topic for Microsoft Teams users to troubleshoot and resolve common issues encountered using Microsoft Teams.
• A topic for Slack users to troubleshoot and resolve common connection issues.

Additional IT Service Management topics and HR Service Delivery content

How to get it

We have two versions of this pack.

Version 1.x is for Madrid.

Version 2.x is for New York.

On New York: This Virtual Agent Work-From-Home Starter Pack targets keyword-based instances and does not include NLU artifacts such as pre-trained models. If you have an enabled NLU on your instance, you may choose to augment these topics with your own NLU model for a more natural and engaging conversational experience. Please refer to ServiceNow product documentation for Natural Language Understanding in Virtual Agent on New York for more information.

To download the pre-built process flows and sample content please view the listing on Share ServiceNow Developer site.

Click the "follow project" button at the top of the sharesite page to get updates, including new versions with enhancements or compatibility with other releases.

*Note: this pack requires entitlement to the ITSM PRO, HRSD Professional or HRSD Enterprise. Please check with your account team for licensing questions.

If you have questions, comments, or feedback on our WFH starter pack feel free to leave a comment or a post within the Virtual Agent Community.

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