The other day I had someone from the Service Desk approach me and ask how he can help get something automated in ServiceNow. He knew a little powershell and has been an ITIL user for about a year. I called him and shared my screen, and we ran through Flow Designer, IntegrationHub and Actions with Powershell steps over about half an hour. After the call I had a bit of an epiphany - or, more came to the realization of how big ServiceNow is if you have never touched it before.