Hola Community,

I have prepared a set of videos to learn, understand and configure Agent Workspace. A workspace is a graphical user interface that puts multiple tools on one page. ServiceNow workspaces are designed for tier 1 agents who solve internal or external customer issues.

These videos will help you out to set up Agent Workspace and configure as per your requirements. Please let me know in comments about your experience and any further questions.

Episode 1: How to Setup Agent Workspace first time in ServiceNow for Virtual Agent

https://youtu.be/HR4nl%5Fg0wtk

Episode 2: How to Setup List View in Agent Workspace ServiceNow

https://youtu.be/8%5F0jGTsSTVI

Episode 3: How to setup forms in Agent Workspace(Basic)

https://youtu.be/D7fjnJaBe4U

Episode 4: How to setup Response Templates/Canned Messages in Agent Workspace

https://youtu.be/IS9d8Opu5EM

Episode 5: How to setup UI Actions, Ribbon, Related list and Form Header in Agent Workspace

https://youtu.be/bAyAk6RdAEw

Episode 6: How to enable Agent Assist in Contextual Side Panel in Agent Workspace

https://youtu.be/5UDDrgZcWqs

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Cheers,

Hardit Singh