Hi Everyone,

My name is Eric, and I’m a Product Manager here at ServiceNow. I’m reaching out today to ask for your guidance.

I’m currently working to create a short new document that communicates what Service Operations Workspace does, and the value it provides. My hope is that this will provide long-time users of Service Operations Workspace with new ideas to pursue and at the same time you can provide me with feedback to make this more useful to users who have yet to migrate to Service Operations Workspace.

I’ve attached a working draft of the document to this article. I’d hugely appreciate your feedback on what resonates, what's missing, and what might just be plain wrong... You all are the experts in putting Service Operations Workspace into practice, and I’m grateful for any guidance you can provide.

Please take a moment to download the draft document, and then share your feedback either here in the comments or via direct message to me if you’d prefer to keep it confidential.

Thanks in advance for any guidance you can provide.

Eric