I have seen few questions wherein users require a VIP Icon for catalog variable when the user is a VIP user..

Use case: Consider you have a Variable which refers to "sys_user" table. When the Request Item form loads or Catalog Task form loads and if the User variable holds a VIP User then vip icon should be visible besides the variable.

Approach:

1) Create an onLoad Catalog Client Script which is set to "Applies on Requested Items" and "Applies on Catalog Tasks"

2) Use Script mentioned below; ensure you give question value in script inside the Contains filter and not the name. Using g_form.getControl() doesn't work on sc_req_item and sc_task tables.

3) Ensure Isolate Script field is set to False for the above Catalog Client Script; this field can be edited from List

Script:

function onLoad() {
    //Type appropriate comment here, and begin script below
    var user = g_form.getReference('user', callBackMethod);
}

function callBackMethod(user){

    if(user.vip.toString() == 'true'){
        var variableQuestionValue = 'User';
        $j("<img src='images/icons/vip.gif'>" ).insertAfter("span.sn-tooltip-basic:contains(" + variableQuestionValue + ")");
    }
}

Screenshots:

1) Variable Question with Value as User being used inside the script

2) Catalog Client Script: Isolate Script -> False

3) RITM Form when User is VIP showing the icon

4) TASK Form when User is VIP showing the icon

5) User "Abel Tuter" is VIP User

Note: If you would like to test this; try changing the value to a user who is not VIP and the icon should not show up

Additionally you can also highlight the background in red/orange color as below

g_form.getDisplayBox('user').style.backgroundColor =  'orange';

You can also show the text in red color as below

g_form.getDisplayBox('user').style.color= 'red';

Thanks for reading the blog and do provide your inputs/suggestions if any.

Hope you find this article helpful. Don’t forget to Mark it Helpful, Bookmark.Thanks,

Ankur Bawiskar

ServiceNow MVP 2020,2019,2018

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