Requirement gathering during the kickoff meeting is and will always be a crucial step. Since it’s a stepping-stone for any implementation, it’s crucial that it should not be messed up and it must go in a smooth way.

I am attaching the business requirement-gathering template that I have been using for collecting the requirement for Incident Management. This is an excel file having multiple sheets each containing a specific topic. The topics included are as follows:

• Incident forms
• Additional Requirement
• Choice Fields
• Tasks
• Notifications
• State Propagation Matrix
• SLA
• Roles & Priviledge
• Priority Matrix
• Plugin
• Reporting

Each sheet has what we get OOB and some of the best practices (based on my experience).

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Happy Learning Guys!!!

----->Dhruv Gupta