This article is for questions and answers for K20 Lab3000 - Use Natural Language Understanding (NLU) to Improve Virtual Agent Success Rates. The lab is being presented multiple times throughout the live K20 event May 5 - 7, 2020. During the live event post your questions in the comments of this article and one of our lab gurus will be happy to answer it.

Use the link and article attachments to help you complete your lab.