This article is for questions and answers for Lab 2974 a - Resolve Customer Issues Faster with Advanced Work Assignment and Agent Workspace.

This lab is being presented on Tuesday, May 5th from 8:30 - 10:30 am PDT during the live K20 event. During the live session, post your questions in the comments of this article, and one of our lab gurus will be happy to answer it.

***Additional Resources**

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