Business Requirement Template ITSM- Part 3(Problem Management)
Requirement gathering during the kickoff meeting is and will always be a crucial step. Since it’s a stepping-stone for any implementation, it’s crucial that it should not be messed up and it must go in a smooth way.
Part 1 for Incident Management
I am attaching the business requirement-gathering template that I have been using for collecting the requirement for Problem Management. This is an excel file having multiple sheets each containing a specific topic. The topics included are as follows:
- Problem form
- Choice Fields
- Notifications
- State Propagation Matrix
- Incident(Related List)
- Problem Task(Related List)
- SLA
- Role & Privilege
- Reporting
- Integration Requirement
- Other Requirements
Each sheet has what we get OOB and some of the best practices (based on my experience).
REQUEST:
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Happy Learning Guys!!!
----->Dhruv Gupta
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