This article is for questions and answers for Lab 2974 b - Resolve Customer Issues Faster with Advanced Work Assignment and Agent Workspace.

***This lab is being presented on Wednesday, May 6th from 11:00 am - 1:00 pm PDT during the K20 event. During the live session, post your questions in the comments of this article, and one of our lab gurus will be happy to answer it.*

***Additional Resources**

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