This article is for questions and answers for Lab 2974 c - Resolve Customer Issues Faster with Advanced Work Assignment and Agent Workspace.

This lab is being presented on Thursday, May 7th from 5:00 - 7:00 pm PDT during the live K20 event. During the live session, post your questions in the comments of this article, and one of our lab gurus will be happy to answer it.

If you experience any issues with a particular lab, join a Breakout room in Zoom and one of our Gurus will join to help out. In the breakout rooms, you can unmute to ask questions and even share your screen if necessary.

When you are in a breakout room, click the Ask for Help button on the Zoom menu bar to request a guru join. This alerts the host that you need help. The host will acknowledge the request, which will present a message that says the host is currently helping others. If a guru does not join you within two minutes, click Invite Host again.

***Additional Resources**

Want to learn more? Check out these courses, found on NowLearning: